Accounts Receivable Management Featured Article

Intacct and Quickbooks Named Among Top Accounting Software Providers

By Oliver VanDervoort
Contributing Writer

G2 (News - Alert) Crowd is considered one of the world’s leaders when it comes to business software reviews. The company just released its Winter 2016 Accounting Software Grid report which is geared towards helping businesses make the best technology decisions for them.  The report is based on over 650 reviews written by business professionals.  Also of note is that of the roughly 110 products listed in G2 Crowd’s accounting category, the ranked products each received ten or more reviews to qualify for inclusion on the GridSM.

When talking about the companies that G2 Crowd recognized QuickBooks Desktop, Intacct, Xero, and QuickBooks Enterprise as companies that are scoring positive customer satisfaction scores alongside a large market presence.

When it came to companies who got high scores from customers that don’t have quite as big a market presence firms mentioned included FreshBooks, FinancialForce Accounting, and FloQast. These companies were named high performers with a smaller market but it was Intacct that earned one of the highest overall scores, along with Quickbooks, which managed to get some serious recognition getting the highest overall market presence score.

Source (News - Alert):  G2 Crowd, Winter 2016 Accounting Software Grid Report

Scoring the success of a company is not the only thing in the report. G2 Crowd also laid out some key factors customers need to consider when evaluating accounting solutions.  According to G2 Crowd these considerations included:

Importance of Integration — Accounting software users repeatedly brought up integrations with other vendor products or third party applications. Having seamless integrations with other processes often increases the power of an accounting product, and it improves accuracy and efficiency.

Support Struggles — Some accounting products did not meet customer expectations for quality of support and had the lowest average rating of any general satisfaction metric at 78 percent.

Inventory Management Issues — Inventory management received lower average satisfaction ratings than any other feature category. Inventory tracking/ordering and inventory reporting both received satisfaction averages of 72 percent and inventory pricing and costing received an average of 71 percent.

In short, as the tagline from a former New York area clothing retailer used to say, “An educated customer is our best consumer!”