Drishti's Ameyo Helps Myntra.com Excel at Customer Support
April 20, 2012
India-based e-commerce site Myntra.com appeals to a number of customers as it offers sports and casual lifestyle products that can be personalized to meet individual and corporate needs – including adding content like photos, graphics, designs and more to products.
Thanks to the company’s growing success, they are also faced with the challenge of delivering excellent customer service across the entire range of customer interactions taking place every day – from customer queries to order booking, telemarketing, and more.
To help the company manage and improve its business interactions, they turned to Drishti, a provider of communications solutions specifically designed to meet the needs of contact centers and enterprises.
To assist with unified interaction management and improved customer experiences, Drishti provided their Ameyo platform – a comprehensive and flexible platform offering redundancy, multi-tenancy, extensibility and the ability to rapidly develop and execute new features.
Company officials note the platforms ability to deliver with 99.9 percent uptime and quickly process specific customizations as needed, as a great benefit for their business.
“Enhancing customer satisfaction and providing faster delivery of consumer goods are some of our brand promises. For this, we needed a solution that could provide process automation and enhance our potential to reach-out to new customers, while ensuring customer retention. Ameyo Communications Suite was chosen among others as the most reliable solution to effectively manage our operations.” said Mohit Mital, vice president of Customer Experience at myntra.com.
Gurgaon, India-based Drishti also made headlines last month with the announcement that its Ameyo product was chosen to provide Thailand-based SGC (News - Alert) Infotech Limited with a flexible solution that would meet changing market conditions and adapt for future growth.
Edited by Jennifer Russell