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AstraQom Adds to its Cloud-based Communications Service

AstraQom Adds to its Cloud-based Communications Service

April 23, 2012
By Rahul Arora, TMCnet Contributor

AstraQom, a trail-blazing provider of telecommunications and VoIP services for the small business sector, recently announced it has added a new feature to hosted PBX (News - Alert), a cloud-based communications service. The new feature, Virtual Receptionist, gives clients’ much improved connected availability.

AstraQom’s executives will be able to attend and help more customers. With Virtual Receptionist, customers’ calls can be answered by live voices of people with sharp business sense. The solution is available in Spanish and English.

"Mercer Management Consulting research, in December 2011, noted that a business's profits come from 70 – 85 percent of customers, the loyal ones, not the ones who are just price-searching,” Jonathan Sowah, CEO of AstraQom, said in a press release. “One of the most important ways we see for our SMB clients to retain customers, patients and patrons and even have them refer others for service, is to be available to customers as much of the time as possible in a manner that is high quality.”

Headquartered in Ottawa, AstraQom is a fast growing Canadian communications solutions provider offering affordable telephony related solutions. In 2009, AstraQom Corporation successfully merged with Aon Communications (Canada) Inc., a network development solutions provider based in Ottawa, to reinforce the pursuit of research and development of powerfully enabling communications solutions.  

"We know how important it is for businesses to have a professional communications presence where the incoming call, the communication where the business's very important people originates, is always answered,” said Suzanne Bowen, VP of marketing and business development. “VIP, of course, is anyone who places the call to you, whether they are your partners, employees, customers, patients, members and others. Voicemail cannot take care of issues as well as or as quickly as a live virtual assistant can. Think of Carlos Mencia's great work as 'The Heartbreak Kid' movie's hotel receptionist."

Astraqom recently launched a social network called PinoyKubo, built to power up all involved with a combination of technology and the unique culture of the people of The Philippines. Within just three months of its launch, the platform has received a tremendous response and already has over 50,000 friendships.

Edited by Braden Becker

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