TelOnline Solution Integrates Asterisk, SIP Trunking and CRM

The integration of complementing technologies is always beneficial in that it streamlines costs and improves productivity. When the converging technologies include the telecommunications channel, new opportunities emerge. To that end, TelOnline (News - Alert) now offers a customized solution to integrate between Asterisk, SIP trunking and CRM. The telecommunications solutions company implemented the solution that leverages the power of the custom communications platform known as Asterisk (News - Alert), for Colchones El Dorado, a manufacturer and marketer of mattresses and mattress systems

.An open source solution, Asterisk takes the ordinary computer and transforms it into a robust communications server. This capability enables developers and integrators to quickly and easily build the necessary communications applications to serve the needs of business clients. Applications supported with Asterisk, according to this news release, include call centers, business phone systems (PBXs), voicemail systems and conferencing servers. Developers can also create real-time communications applications to support text, voice and video.

This latest solution ensures Colchones El Dorado can easily leverage SIP trunking for the latest in telephone communications without investing in complex and expensive telephone equipment. This approach ensures flexibility across multiple locations, credibility as it presents customers with a professional phone system, scalability in its ability to easily grow, countless features to meet a growing need.“We are very pleased to provide this significant customized telecommunications solution to Colchones El Dorado. It is a solutions that empowers Colchones El Dorado to better communicate and collaborate with clients and prospects, while keeping employees connected,” said TelOnline’s president Juan Carlos Castañeda, in a news release.

The customer relationship management (CRM) capabilities extended through the converged Asterisk solution ensures Colchones El Dorado has access to the necessary tools to organize and track key contacts and sales opportunities. The solution matches incoming and outgoing calls with customer data within the CRM, effectively creating a call history and to display critical information when needed. The company also enjoys an enhanced ability to drive revenue, as well as the ability to measure and increase the ROI of the marketing campaign. At the same time, unique processes are streamlined through customized alerts, tasks, modules and fields. Colchones El Dorado can also easily close deals, while building and supporting rich customer relationships. In leveraging the capabilities and flexibility in Asterisk, SIP trunking and CRM, TelOnline ensures its customer base gains access to the critical tools needed to drive effective communications and streamline critical business processes that lead to greater revenue and profits.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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Edited by Brooke Neuman

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