Multimedia contact center solutions provider EasyRun Inc.
today introduced EPICAcce, the first enterprise-grade “PBX (News - Alert)-agnostic” Asterisk-based contact center solution.
Companies can quickly and affordably deploy full-featured contact centers by integrating EPICAcce with their legacy or VoIP PBXs. In this regard the solution enables companies to leverage their existing infrastructure, thus resulting in significant cost savings. This is an ideal solution for SMBs that want to keep their contact center systems on premise, using their existing hardware, as opposed to going with a hosted service.
“EPICAcce represents the first contact center solution that is bundled with an open-source telephony infrastructure,” said Doron Meirom, president of EasyRun, in a release. “This unique functionality allows customers to install an enterprise-grade contact center without having to make major changes to their existing voice infrastructure.”
Meirom added that the system is easy to install and competitively priced. Best of all companies deploying the solution gain the flexibility and ease of configurability and ease of integration that open source telephony software provides.
A registered trademark of Digium Inc., Asterisk (News - Alert) is the world's leading open source PBX telephony engine.
Monroe, CT-based EasyRun Inc. made news on TMCnet in January when it announced that Poolcenter.com, a fast growing online company, had launched EasyRun’s EPICCenter, including integrated live chat and e-mail, to serve its customers better.
The company also made news in December when it announced that Roland Corporation, a maker of electronic musical instruments, had deployed EPICCenter to help optimize its contact center services. Last year Roland decided upgraded its telephony infrastructure with a new system that included server and software components from IBM, switching components (including a VCX VoIP PBX) from 3Com (News - Alert) and a multimedia contact center solution from EasyRun.
With EPICCenter, Roland has been to implement intelligent multimedia skills based routing, reduce its call abandon rate, and decrease the customer contact queue wait times.
Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.
Edited by Patrick Barnard