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Business Phone Service Offers Cost Savings: Interview

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TMCnews Featured Article


November 30, 2009

Business Phone Service Offers Cost Savings: Interview

By Amy Tierney, TMCnet Web Editor


The days of searching for affordable solutions are far from over, as businesses and consumers, alike, continue to economize during tough times. And one such area that is getting more attention is the telephony space.
 
As more and more companies understand the benefits of Voice over Internet – a technology thatmakes it possible to place and receive call over an Internet connection – its popularity continues to soar. One driving force behind the new generation phone service is the low cost.


 
The low cost, combined with the variety of features the business phone service offers, are luring people and companies away from traditional phone service, according to experts at Hawk Communications, a national Internet service provider, which founded JoiBiz, a business phone service provider for SMBs, a subsidiary.
 
In an interview with TMCnet, printed in full below, Hawk Communications’ CEO David Egosi, CEO, Senior Vice President David Norman talk about the growth of VoIP and Hosted PBX (News - Alert) services and how businesses can benefit from the technology.
During our exchange, Egosi and Norman discuss the advantages the business phone service offers and what the future holds for VoIP solutions.
Our exchange follows.
TMCnet: Hawk Communications, the company behind JoiBiz, started out as an Internet Service Provider, selling Internet dial-up service. The company switched gears in 2006 and got into the residential broadband phone business with JoiPhone (News - Alert) (News - Alert). What was the reason for the switch?
 
Joe Egosi: Hawk Communications’ vision and strategy is to emerge the latest technologies within its expertise that can change people lives by providing customer needs to the latest IT and IP services at price most people can afford.
 
TMCnet: What makes JoiBiz unique?
 
JE: JoiBiz uses it own in-house development to deployed the latest telephony platform that provided high-end, low cost phone service to all businesses.
 
TMCnet: How do VoIP services compare to traditional phone service?
 
JE: VoIP is the next generation technology in telephony communication where people can take their phone service with them whenever they go and use features available only with VoIP service. It is also cost effective and environmentally friendly as it does not use copper cables and consumes less energy to operate.
 
TMCnet: The company has made headway with its residential service plans under the JoiPhone name. How do you envision growing your company to attract businesses with JoiBiz?
 
David Norman: JoiBiz Hosted PBX (News - Alert) or JoiPBX is going to grow rapidly since SMBs can benefit from this product. If residential saves hundreds dollar a year and businesses save thousands per month, then the savings is 100-fold.
 
TMCnet: What can businesses gain from signing up for JoiBiz Hosted PBX services?
 
DN: JoiBiz latest Hosted PBX is a breakthrough within the PBX industry. It provides SMBs a Fortune 500 capability and image for a fraction of the cost compare to traditional PBX systems. JoiBiz Hosted PBX or JoiPBX takes away the customer hurdle of buying, installing and maintaining costly equipment and a costly maintenance contract. JoiPBX can take care of the equipment, maintenance, upgrade and repairs all for $50 a month. Customers only need to have the phone set to make it affordable simple to use and same time customer is getting the latest cutting edge features and options wasn’t available before at that price and ease of use.
TMCnet: What are your predications about VoIP technology?
 
JE: IP-based technology is where the future is heading. VoIP is IP-based communications technology and the world will not stay behind, but will take full advantage of what VoIP can offer. JoiBiz is envisioning the future and will continue to lead the way and make this latest technology enhance people’s lives affordably. This is all about Hawk Communications and JoiBiz philosophy and mission.
 
 
Amy Tierney is a Web editor for TMCnetAmy Tierney, covering business communications Her areas of focus include conferencing, SIP, Fax over IP, unified communications and telepresence. Amy also writes about education and healthcare technology, overseeing production of e-Newsletters on those topics as well as communications solutions and UC. To read more of Amy's articles, please visit her columnist page.

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