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AT&T Expands Applications Portfolio for Small and Medium Sized Businesses


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March 04, 2010

AT&T Expands Applications Portfolio for Small and Medium Sized Businesses

By Janet Li, TMCnet Contributor

AT&T (News - Alert) has announced availability of four new mobile applications for small and medium sized businesses through the AT&T SMART tool. The four new mobile applications include AIRTIME Manager from AT&T (, Associate from AT&T (, Nice Office from AT&T (, and ProntoForms from AT&T (

AIRTIME Manager from AT&T enables professionals to track billable hours on their BlackBerry (News - Alert) mobile device. Ideal for professional services companies such as law firms, consultants and engineers, the solution captures time associated with wireless emails, phone calls, and other billable events, enabling improved time entry directly into a company’s billing system.
Associate from AT&T, a complete mobile dictation solution, turns compatible AT&T smartphones into portable dictation devices. Users can capture, encrypt, transfer, and store verbal information in a centralized location for easy retrieval by authorized support staff. The solution is targeted at lawyers, doctors, and other providers of professional services. Associate from AT&T can replace tape and digital recorders that face breakage and delay in forwarding dictation to transcriptionists
Nice Office from AT&T, a CRM solution, allows businesses to mobilize their office. It includes a browser application that can synchronize with Microsoft (News - Alert) Outlook, as well as with mobile devices. Users can wirelessly sync contacts, calendar, tasks, and notes. Nice Office from AT&T also offers real-time job updates, detailed reporting capabilities, and automatic logging and backup and recovery of mobile activities. In addition, it provides the ability to update and send forms and documents from the field via a suite of mobile office applications, including contact management, work tasks, sales opportunity management, calendar, email, and auto journals.
ProntoForms from AT&T enables businesses to streamline their out of office business processes and workflows by turning paper forms into mobile forms. The ProntoForms solution is designed with simplicity in mind for small businesses and departments within large organizations to create forms, capture data, generate reports and manage users, all in real-time over the AT&T wireless network. With ProntoForms from AT&T, users can create a mobile form, often in minutes, including the ability to capture signatures, photos, and geo stamp information. Once data has been captured in a mobile form and submitted, data can be turned into emails, PDF reports, and or exported into back office systems.
The four new mobile applications focus on streamlining processes in the field for small and medium businesses and can be purchased directly from the online SMART portal (
With a new simple user-friendly interface for non-technical business users, the enhanced SMART portal allows small business owners or administrators to easily learn about, buy and provision certified third-party mobile applications from AT&T, based on industry or line of business. By offering a series of business specific options, the portal will dynamically present solutions to help small businesses do more with mobility.
Based on input from small business users, the portal offers a list of recommended applications, information about the applications and new video demos to help customers better understand how the applications can help their business.
With AT&T’s expanded portfolio of mobile applications, small businesses can also use a new “buy now” feature to help connect them quickly to the solution. Once applications have been selected, designated small business subscribers will typically receive application downloading and registration instructions directly on their mobile phones, often making it as easy as a single click.
In related news, AT&T has unveiled a newly revamped online Small Business Mobile Application Recommender Tool. Small businesses looking to find information about AT&T products and services can visit and specific to mobility

Janet Li is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Patrick Barnard

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