According to multiple reports, Sprint's (News - Alert) voice service was down in New York City yesterday - due to a switch failure causing traffic to be rerouted and causing congestion for many Sprint customers.

The company provided a statement to Engadget explaining the lack of service.

 

"One of our VoIP switches in New York did experience an equipment failure earlier today causing some traffic to be rerouted to another switching location during the repair process and resulting in call congestion for some Sprint customers. Our network operators are working aggressively to resolve this issue and hope to have service back to normal soon."

 

Sprint told Engadget that service was back on at 100 percent by 4:15 p.m. EST on Wednesday.

 

Last week, Sprint rolled out its HTC (News - Alert) EVO 4G, marking what company officials said was "the largest quantity of a single phone sold in one day ever for Sprint." The record was previously held by both Samsung (News - Alert) Instinct and Palm Pre. In addition, the total number of HTC EVO 4G devices sold on launch day, June 4, was three times the number of Samsung Instinct and Palm Pre devices sold over their first three days on the market combined, company officials said.

 

"HTC EVO 4G is a clear winner for customers with the powerful combination of an amazing multimedia experience in 3G coverage areas that becomes even better in our growing number of 4G markets. It is terrific to see customers react so positively to this device and the innovative experience it brings to them," said Dan Hesse, Sprint CEO, in a statement.

 

As TMCnet reported, HTC EVOTM 4G consist of features such as 4.3-inch touchscreen display, an 8MP auto-focus camera with HD-capable video camcorder and front-facing 1.3MP camera, combined with the superfast 1GHz Qualcomm (News - Alert) Snapdragon processor.