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Customers today demand constant, ready access to companies through any medium of choice. Whether it's via social media, e-mail, voice, Internet or texting, consumers expect companies to be active on any platform they use on a day-to-day basis.

ABUKAI is a vendor that uses what it refers to as Actionable Business Productivity. Its goal is to make your life easier based on new business thinking, simpler user interfaces and support by the latest technology.

Test and lab automation software solution provider, QualiSystems, recently revealed that its TestShell Framework currently manages more than five million devices in test labs around the world. The TestShell Framework allows engineers to inventory, control, schedule and provision all network, storage and computing elements within a test lab environment.

DTI, a private independent provider of e-discovery, managed document review and facilities management services, recently partnered with Wipro Technologies, a provider of information technology, consulting and outsourcing, to provide mission-critical services to clients on a global basis.

Document and content management solutions provider, Formtek, has signed a contract with the University of Michigan to provide a Document Management System for use by the University's Space Physics Research Laboratory.

Telepak Networks is supporting the implementation of an end-to-end Service Order Management system by expanding the use of NetCracker's BSS/OSS solutions suite.

The Business Process Management (BPM) arena is one of the most important aspects of business today, which needs consistent development and advancement to cope with the ever increasing market pressures to grow and expand. camunda, a provider of advanced software solutions, has introduced an Open Source platform for business process automation named camunda BPM.

Alorica is a provider of business process outsourcing solutions that span the entire customer lifecycle. It serves customers across multiple industries, including automotive, healthcare, technology, telecommunications, energy and utilities, financial services and media and entertainment. However, there are many players in the business process outsourcing space. So, what makes Alorica worth choosing?