The latest news from the Business Process Outsourcing Global Online Community. Sponsored by Alorica. Powered by TMCnet.

  Feature Articles

Many companies love the idea of using home-based agents to help support their brick-and-mortar call center operations. They like the cost-savings that come with not having to expand seats at physical locations, and they like the promise of being able to flex the home agent workforce to scale for peak needs. Alorica, a provider of business process outsourcing solutions, offers an exclusive work at home program, AloriCares, where its agents are recruited, screened, interviewed, hired and trained from home.

TMC this year celebrates 30 years of covering customer interaction, which means it couldn't be a better time to look at where we've been with customer service and where we're going.

BMC Software and Capgemini have expanded their partnership to help customers realize the benefits of cloud computing, enable more cloud adoption and help them meet EU regulations on energy, privacy and energy consumption. BMC offers a unified business service management (BSM) platform and cloud management for automating IT processes, improving decision making and orchestrating workflow across cloud, virtual, distributed and mainframe resource.

ADP has been positioned as a leader in Gartner's Magic Quadrant for Payroll BPO Services. This is the first time Gartner is attempting a magic quadrant for this sector. ADP provides business outsourcing solutions delivering human resource, payroll, tax and benefits administration solutions from a single source.

Market research firm Infonetics Research has generated a new report that focuses on service providers outsourcing to other vendors in the business. The report, titled Service Provider Outsourcing to Vendors, provides market size and vendor market share, and projects growth for the next five years.

The U.S. call center insourcing/outsourcing firm, TMone is going to sponsor FAS Lane Racing, a NASCAR team owned by long-time crew chief Frank Stoddard. At Sonoma, TMone joins Hendrickcars.com, which is the primary sponsor of the team and the iconic driver Borris Said, who is going to pilot the No. 32 Ford Fusion during the racing season in northern California.

It's nice to see some growth somewhere in the economy. While growth for 2012 in enterprise business applications may not be setting any records, given the current world economy, any growth seems like a good thing.

Pegasystems Inc., a provider of business process management (BPM), announced the new version of its product development and management solution to enables health plans to better meet fast-changing industry and customer needs.