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While hundreds might be flocking to Las Vegas, Nev., this week to celebrate the end of an arduous college year, the beginning of soon-to-be married life, or a brief respite from the 9 to 5 drag, hundreds of tech companies are heading to Sin City to participate in IQPC’s (News - Alert) 13^th annual Call Center Week, an event that business process outsourcing provider Alorica is certain to make an appearance. 

“Participating in industry events is very important for a variety of reasons,” Amit Shankardass, chief marketing officer of Alorica, told TMCnet about why the company is headed to Call Center Week. “It allows us to stay abreast of industry dynamics, best practices and innovation.  As a leader in the industry, our clients expect us to bring innovate and new ideas to them.  We take knowledge from events like this and bring them to life for our clients.”

“This is also a forum for us to help our clients participate and gain firsthand knowledge and experience from other thought leaders in the industry,” he added. “On a lighter note, in today’s day and age of constant social and virtual communications, an event like this gives us all the opportunity to meet and interact with people face to face; it’s a lot more fun debating over a few drinks!”

Alorica, a company founded in 1999, offers premier contact management solutions for the B2B and B2C sectors. Tapped by leading Fortune 500 companies and government agencies, Alorica offers a comprehensive offering of call center services that help its customers maintain and nurture their client relationships.

Most recently, Alorica was recognized for its call center offerings by being ranked second in the U.S. Domestic inbound category and the fourth in the Overall Global rankings for TMC’s (News - Alert) Customer Interaction Solutions 27th Annual Top 50 Teleservices Agencies Ranking. Already this year, Alorica has also received the 2012 Best of Chino Award, moved to a larger facility due to client growth and expansion plans, and announced its commitment to the 100,000 Jobs Mission, a coalition of major corporations that have committed to hiring 100,000 transitioning service members and military veterans by 2020.

In addition to spreading the word about its recent accolades and innovations, Alorica is looking forward to showing booth participants firsthand about how its business process outsourcing solutions can benefit a variety of companies.

“We are hosting a demo on our multi-channel and social customer care offering,” Shankardass said. “We will demonstrate a case study of how one of our clients integrated social media into customer care to create a seamless experience for their consumers across all channels of interaction including mobile.”

So what overarching message does Alorica hope to spread at the conference?

“This area of social customer care is a big topic of concern for many organizations – they are grappling with how to best operate in this new social universe,” Shankardass said. “Alorica has an offering that enables companies to optimize their interactions in the social world.”