TMCnews Featured Article

Convergys (News - Alert) Corporation (CVG), a customer service company focused on improving customer relationship management (CRM) for all types of businesses, was named “Best Outsourced Provider” at IQPC’s (News - Alert) (International Quality and Productivity Center) 13th Annual Call Center Excellence Awards Ceremony, that took place June 4-8, 2012, at Caesars Palace, Las Vegas, NV.

This award recognized Convergys as one of the most innovative call center organizations that provide seamless services to clients' business goals. In the past, Convergys was recognized by the International Association of Outsourcing Professionals (IAOP) – more than once – as a winner in the Outsourcing category for its full spectrum of outsourcing services.

For over 30 years, Convergys has delivered great service to business customers – from improving the customer experience with end-to-end customer management solutions, to providing customer satisfaction with self-service and agent-assisted channels.

Convergys’ customer care experience and business support system (BSS) solutions has provided the performance, scalability and flexibility businesses need to retain customers and improve revenue.

When it comes to building a relationship with customers, it is Convergys’ customer relationship management (CRM) software solution, powered by Microsoft (News - Alert) Dynamics CRM 2011, which can help optimize the entire customer experience and streamline business processes, while improving billing and customer services.

The software provides business agents with all info related to their customers, as well as the automation and tools needed to provide better and faster response to all clients’ needs. The application is easy to use, flexible enough to adapt to different business settings without too much customization effort, and works seamlessly with other installed Microsoft products.

Convergys also offers global contact center solutions with automated response services or multilingual agents, based both in the United States and overseas in Europe, Latin America, India and the Philippines. Its global presence in delivering consistent customer experiences across all channels and geographies makes the Convergys Corporation flexible enough for businesses with multinational presence.

The variety of options offered by Convergys makes it easy for potential customers to find contact center solutions to meet their business objectives and budget requirements. To learn more about Convergys products or services and solutions, visit www.convergys.com.

Convergys also offers a variety of services in the field of customer satisfaction and loyalty research, sales and marketing support, analytics, as well as in collections management.