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TMCnet Business Process Outsourcing Week in Review

TMCnews Featured Article


January 26, 2013

TMCnet Business Process Outsourcing Week in Review

By Rachel Ramsey, TMCnet Web Editor


Business process outsourcing is one of the top technology trends that is shaping and impacting industries of all kinds. From healthcare and financial services to technology and retail, companies are turning to business process outsourcers for benefits such as increased productivity, reduced costs, quality of service and operational expertise.


This week, Kimberly-Clark, developer of popular brands such as Kleenex, Scott, HUGGIES, Pull-Ups, Kotex and Depend, recently announced it is using LiveSource, a cloud-based e-sourcing and supplier management tool from MGF.com, to optimize its supply chain and to enhance its business operations. By leveraging LiveSource, Kimberly-Clark will be able to take advantage of the much-needed technology infrastructure to support the management of its global supply chain.

In other collaborative news, Equinox Information Systems entered into a partnership agreement with Rimhub, a expert within the global managed services sector delivering strategic sourcing services to telecom companies. Under the terms of the partnership agreement, Rimhub will go ahead with delivering innovative services like Equinox's best-of-breed fraud management system to its clients.

Convergys Corporation, a provider of customer management staffing solutions, was recently placed in Gartner’s (News - Alert) Leaders Quadrant in the rating of the Customer Management Contact Center sector for worldwide business process outsourcing (BPO). This is the second year in a row that Convergys (News - Alert) has been placed in the Leaders Quadrant. The company has stood strong on Gartner’s parameters, which include the ability to execute as well as completeness of vision, and takes pride in the consistent deliver of customer management services across all channels and geographies.

Procad, a manufacturing reseller for 3D design, engineering and entertainment software company based in Ireland, is now an Autodesk product support partner. As a result, Procad will be able to highlight and brand their expertise in delivering services to key industry areas. It provides software sales, training and services to organizations across a wide spectrum of design and management disciplines. It is also an Authorized Training Center (ATC) and Authorized Certification Center (ACC) for Autodesk (News - Alert) design products and certification exams.

Also this week, Kofax, a provider of Capture Enabled BPM (business process management) solutions, has rolled-out a new digital mailroom solution, Kofax Mailroom Automation. The use of automated digital mailrooms – the automation of incoming mail processes – has increased in a variety of industries, such as business process outsourcing (BPO), insurance, government and banking. Automated mailrooms deliver higher return on investment (ROI) in a short span of time by eliminating a significant portion of manual labor costs associated with traditional mailroom processes.

Stay tuned to the business process outsourcing community on TMCnet each week for the latest industry news, resources and trends.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.










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