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RingCentral Introduces Cloud-Touch, On-the-Go Phone System Management

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RingCentral Introduces Cloud-Touch, On-the-Go Phone System Management

April 19, 2012
By Joe Eitel
TMCnet Contributing Writer

RingCentral (News - Alert), a cloud-based phone system provider based in California, recently launched three innovative new features, which includes Cloud-Touch, Cloud-Presence and Cloud-Connect. The new services allow business managers and administrators access to company phone systems through a smartphone or tablet computer, collaboration tools and document sharing in the cloud.

 RingCentral currently provides cloud-based phone services to 250,000 businesses. It offers most of the features one would find in an enterprise communications suite, including auto-receptionist, call transfers, multiple voicemail accounts, extension dialing and call routing. Some of its newest features include smartphone integration and faxing in the cloud.

The new Cloud-Touch features enables full management capabilities while on-the-go via any tablet or smartphone. “With Cloud-Touch, you could setup multiple phones for your businesses while you are at the beach within minutes,” RingCentral CPO Naveen Gupta told VentureBeat. “The tools simplify the process, so you don’t need technical skills to set it up.”

Cloud-Presence lets users see when team members are available to chat or are busy with other projects, on the phone or out of the office for the day. It’s similar to status updates used on most instant messenger applications.

The Cloud-Connect feature integrates with Google (News - Alert) Docs, Dropbox and Box for sharing documents with other team members. This, as well as the other newest offerings from RingCentral, is accessible via smartphone or tablet.

RingCentral has raised $55 million in funding to date, including its most recent round last September when it raised $10 million. Key investors include Cisco, Scale Venture Partners, Khosla Ventures, Sequoia Capital (News - Alert), Silicon Valley Bank and DAG Ventures.

Pricing for complete business phone systems start at $24.99 per month, while mobile systems ideal for mobile professionals start at $9.99. Each package comes with a free trial.

Edited by Braden Becker

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