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8x8 Cloud Communications Services Help McLarens Young Expand Footprint

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8x8 Cloud Communications Services Help McLarens Young Expand Footprint

June 06, 2012
By Erin Harrison
Executive Editor, Cloud Computing

With new offices opening around the world on a regular basis, global claims service provider, McLarens Young International needed to graduate from its premise-based telephony infrastructure to cloud-based communications as it continues to broaden its footprint and workforce across 19 U.S. locations.

By providing integrated cloud-based communications solutions such as telephone, web conferencing, call recording and mobile services, 8x8 (News - Alert) has provided McLarens with a communications infrastructure that is able to support the addition of new office locations and an expanding, mobile workforce in a timely, cost-effective manner, according to Bob Hughes (News - Alert), global chief information officer at McLarens Young.

“McLarens Young places a high priority on delivering outstanding customer service, making it critical for our U.S.-based workforce to quickly and professionally respond to customer needs, whether that be from their car, a hotel room, or the nearest coffee shop, with the same capabilities as if they were in one of our offices,” Hughes said.

With new offices opening worldwide regularly, it had become apparent that the company’s premise-based telephony infrastructure would no longer support the communications needs of its geographically dispersed organization.

“The 8x8 Virtual Office solution not only facilitates this functionality, it also enables us to standardize our telecommunications deployment across all locations and, in the process, achieve impressive annual cost savings,” Hughes added.

With over 300 offices and affiliates in more than 80 countries, McLarens Young International performs claims management, loss adjusting, pre risk and damage surveying services for the world’s insurance markets and their customers.

Over the past two years, the company has been upgrading its IT platforms and capabilities with a focus on implementing solutions that enhance employee productivity, flexibility and functionality, Hughes added.

Company officials said McLarens Young chose the 8x8 Virtual Office product to maximize the productivity of its workforce with cloud-based communications tools accessible from wireless and mobile devices.

Hughes notes other advantages the 8x8 Virtual Office solution brings to McLarens Young, includes the ability to rapidly deploy the service in new locations, custom configure settings to match user preferences, use four-digit extension dialing between regional offices, conduct call recording from the field and receive a single invoice for services at all locations at a fixed and predictable monthly cost.

“We’ve only just begun to uncover the capabilities of the 8x8 solution and have even requested new features that 8x8 has implemented on our behalf,” added Hughes. “We plan on rolling out additional 8x8 unified communications services over the coming months with the goal of empowering our employees to be as efficient and productive on the road as they are in the office.”

In addition to enterprise class phone service with unlimited calling and a wide array of PBX (News - Alert) calling features, the 8x8 Virtual Office service offers unlimited web conferencing with video, call recording and archiving, chat, Internet fax, presence and voicemail management and a Virtual Office mobile app for the iPhone, iPad and Android (News - Alert) devices.

Edited by Brooke Neuman

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