LiveOps and Concentric Cloud Solutions Announce Partnership
June 21, 2012
LiveOps, Inc recently announced that it has entered into a strategic partnership with Concentric (News - Alert) Cloud Solutions, which is an XO Communications company that offers businesses advanced cloud-based computing, content acceleration and cloud voice solutions. Concentric Cloud Solutions has now added the LiveOps (News - Alert) Platform to its Cloud Voice service offerings targeting small and medium businesses.
LiveOps is a provider of cloud contact center and customer service solutions.
The new Concentric Cloud Contact Center service has incorporated the cloud-based LiveOps Platform and applications together with the Concentric enhanced telephony services network.
In a release, Peter Papavasiliou, CMO for Concentric Cloud Solutions, said, “The alliance with LiveOps aligns perfectly with the accelerated pace of cloud adoption. Our clients are implementing cloud solutions for their affordability, ease of use, flexibility, reliability and scalability. All of these attributes are critical to the contact center especially for small- to medium-sized companies. We are well-positioned with LiveOps to offer our clients a leading end-to-end solution.”
The solution will now offer multiple communications channels such as voice, chat, e-mail and social media using just a single platform and tighter integration with cloud-based CRM databases. Apart from this, the flexibility provided by a cloud contact center enables organizations to scale up or down quickly and address real-time business demands.
Mark Westover, SVP, corporate development & operations for LiveOps, said, “A majority of our clients are in industries where their customers expect high quality service across multiple communications channels. With our integrated solutions, we are able to deliver flexible and affordable pay-as-you-go service. We greatly value the alliance and look forward to our mutual success.”
This is an ideal solution for companies in the insurance, high-tech, retail and financial services industries. Now in an extremely short time span, companies will be able to implement valuable contact center applications like call flow authoring, multichannel and social media capabilities, cloud-based screen recording and have the means to provision state-of-the-art functionalities to a distributed workforce.
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Edited by Brooke Neuman
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