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Cloud Contact Center Company Spoken Communications Buys HyperQuality Quality Assurance Company

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Cloud Contact Center Company Spoken Communications Buys HyperQuality Quality Assurance Company

July 03, 2012
By Tracey E. Schelmetic
TMCnet Contributor

Cloud-based contact center company, Spoken Communications (News - Alert) is this week announcing its acquisition of HyperQuality, provider of third-party quality assurance and business intelligence for contact centers. HyperQuality's technology-based solution combines software and services that provide businesses with insight on the quality, productivity and effectiveness of customer interactions to improve the customer experience.

 According to Spoken Communications, integrating HyperQuality's (News - Alert) suite into its own cloud-based contact center platform will build in enhancements for its clients' caller experiences.

Howard Lee, the original founder and CEO of HyperQuality, is the current CEO of Spoken Communications and is excited by the opportunity to merge the two thriving companies.

This acquisition enables Spoken not only to further out vision of improving the customer experience for our clients but also expands our reach into important new markets,” said Lee. “I personally am thrilled and eager to do the post-acquisition work that will make this deal a success. Both Spoken and HyperQuality have always been focused on providing top quality technology combined with world-class customer service for our clients to improve the overall customer experience,” he added.

“HyperQuality is proud to join Spoken and provide our clients access to a broader suite of cloud-based solutions focused on improving the customer experience,” said Christopher Coles, CEO of HyperQuality. “We believe that this combined, technology-based offering will deliver strategic value to all our clients.”

HyperQuality is expected to become a wholly owned subsidiary of Spoken Communications. Spoken will retain the bulk of HyperQuality's human resources, and the Seattle offices of HyperQuality will be combined into Spoken's Bellevue, Washington facilities. Mike Mattsen, the former COO of HyperQuality and current CEO of MattsenKumar, which specializes in global outsourcing and consulting, will step up as president of the new HyperQuality.

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Edited by Brooke Neuman

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