ClickSoftware Simplifies Customer Relations Processes with ClickExpress

By Jyothi Shanbhag
TMCnet Contributor

ClickSoftware (News - Alert) Technologies has unveiled the company’s much-awaited, pre-packaged cloud-based mobile workforce management solution - ClickExpress - which enables companies to manage the lifecycle of a service call from initial customer contact, through work order creation, resource scheduling, dispatch, real-time updates from the field and managerial reports.

ClickExpress helps companies to grow and become more efficient without increasing costs, and can be easily deployed within weeks, enabling businesses to immediately realize gains.

Sumair Dutta, vice president and Principal Analyst, Service Management at Aberdeen (News - Alert) Group, said 75 percent of small and mid-size organizations (SMB) polled by Aberdeen are running service as a profit center – much more so than their larger enterprise counterparts.

“Therefore, in order to fully realize profits, which absolutely requires a satisfied customer base, companies must improve the integration between service functions such as field service and customer support, and empower service employees at all levels with access to richer work, service and customer information,” Dutta added. “In the case of field service, this empowerment can be enabled with aid of a scalable mobile workforce management solution.”

ClickExpress is up and running in the cloud, so the on-boarding process is rapid and streamlined. This means a limited impact on IT and zero risk for adopting. Customers can book immediate appointments, narrower appointment windows, better allocation of properly trained technicians for each job, and higher first-time fix rates.

Customers can use ClickExpress working in the cloud to get free access to all the software upgrades and additions at no extra cost, and without having to do anything themselves.

“ClickExpress addresses the pain points that growing service companies face, and levels the playing field, providing growing companies the same robust mobile workforce solutions that are utilized by industry leaders across the globe,” said Dr. Moshe BenBassat (News - Alert), chairman and CEO at ClickSoftware.

By deploying ClickExpress, businesses can be confident knowing that they’re using the tried and tested market leader. Because ClickExpress is offered as a cloud-based subscription model, deployment is fast, making it the right choice for businesses who want to boost productivity and customer service levels while keeping operational and IT costs down.

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