Telesphere Helps its Customers Weather the Storm with Fully Hosted Unified Cloud Communications

By Raju Shanbhag
TMCnet Contributor

Hurricane Sandy has caused some serious destruction in the U.S., and companies have been finding it difficult to get back on track. But for customers of Telesphere (News - Alert), it’s been easy, thanks to the company’s fully hosted unified cloud communications services.

Clients of the company had to bear the brunt of Sandy as one of the customers had their office washed away, while the office of another company was submerged in water.

Telesphere provides fully hosted unified cloud voice services which help customers to remain accessible to their clients. The solution also helps them to keep their information safe with the help of off-site redundancies and various customized solutions.

According to the company, these solutions are built into Telesphere's private nationwide network.

Solutions provided by the company allow users to always stay connected, and ensures they do this on their terms, irrespective of the device they use.

“Customers have the choice of routing their calls to any location in the world.  This company's calls were sent to locations that weren't impacted by Hurricane Sandy, allowing them to maintain seamless operations," said Telesphere CTO Sanjay Srinivasan. “When businesses go into backup mode on their own premises, the set of services available to employees is often limited; however, with a cloud-based hosted solution the functionality remains consistent and full services are intact, even while calls are routed to alternate locations.”

Recently, the company expanded its new network hubs in Chicago, Atlanta and Los Angeles to provide its all-IP network, which supports enterprise hosted VoIP and data services to its huge customer base. According to the company, this new strategic expansion consists of upgrades to network points of presence (POP) in Atlanta, Chicago, Dallas, Los Angeles and Portland, Ore., to improve its extensive network.