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Siemens Convergence Bringing Oracle Service Cloud to Central and East European Markets

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Siemens Convergence Bringing Oracle Service Cloud to Central and East European Markets

July 18, 2014
By Madhubanti Rudra
TMCnet Contributor

With each passing year, the world is becoming a bit more digitized. In this digital age, fast communication and easy sharing have revolutionized the way businesses are done, the way modern nomads juggle between home and work and the way students are taught in the classrooms.

Companies like Siemens Convergence (News - Alert) Creators (Siemens CVC) are making this happen all over the world with their innovative, intelligent communication solutions. Siemens CVC’s  turn key communication solutions are used in diverse sectors, including communication networks, service and customer management, public safety and security, multimedia infotainment, as well as space technology.

With cloud technology quickly making headway into Customer Experience Management (CX) and Customer Relationship Management (CRM) spaces, Siemens CVC seemingly decided to capitalize on market opportunities, teaming up with Oracle (News - Alert), a company that has brought game changing innovations in the CRM and CX space with its cloud-based applications like Oracle Service Cloud. For  Siemens (News - Alert) CVC, which is keen on expanding its presence in the emerging markets like Central and Eastern Europe, the U.S., India, and China, this Oracle partnership marks a significant milestone.

Under the terms of partnership, Siemens CVC has obtained resell rights for Oracle’s Service Cloud for the Central and East European regions. Oracle reportedly felicitated Siemens CVC at a ceremony during Oracle’s partner lounge, on 10th of July, for becoming the first official reseller of Oracle’s Service Cloud.

The demand for cloud based CX and CRM applications is on the rise, and Oracle’s Service Cloud is designed to address this need. Formerly known as Oracle RightNow CX cloud service, this cloud based application is designed to enable companies to come up with fast and flexible responses to changing market conditions.

Based on its more than 15 years experience in CRM/CX fields, Siemens CVC has built up a comprehensive offering of CX and CRM products. The partnership with Oracle reflects the company’s strong commitment to Oracle’s cloud strategy in the areas of CX and CRM. The company reps explained that affordable cloud based offering not only helps the clients establish brand presence and deliver customer service excellence, it also helps improve their bottom line. 

Edited by Adam Brandt

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