Avaya Pairs with TELMEX for Hosted UC

By Casey Houser
Contributing Writer

Avaya (News - Alert), a global provider of contact center and unified communications (UC) software and services, and TELMEX, a Mexican telecommunications company, recently announced that they have created a partnership to offer a hosted unified communications (UC) service throughout Mexico.

The pair first announced their plan to collaborate at the Avaya Evolutions Engage event which is an important technology forum for addressing the communications needs of Mexican businesses. TELMEX has taken the challenge of offering its business customers next generation capabilities a priority and will now offer a virtualized Avaya IP Office platform through its TELMEX’s Triara Data Center. This will function as a central hub for regional businesses to access UC tools from any remote location.

Joe Manuele, the vice president of global cloud services at Avaya, spoke about this partnership and the basics of what communications his company will help provide.

“We are extremely pleased to be making this announcement with TELMEX, Latin America's largest service provider, in conjunction with our Avaya Evolutions event held in Mexico City,” Manuele said. “With Avaya's IP Office solution, TELMEX is making the right move for businesses in Mexico City and across the region by providing its valued business customers with a cost-effective and highly engaging experience for voice, video, and mobility on virtually any device.”

TELMEX will be offering this new service under its name for businesses within its coverage area. Those businesses will have access to voice, video, instant messaging, Web-based conferencing, and a number of features for mobile devices. TELMEX will offer the hosted UC service as a pay-per-use model that can scale with organizations as they need greater or fewer resources.

Overall, what this means for businesses  who elect to move to the cloud on a subscription bases is that they will only pay for what they need. Furthermore, they will not have to purchase or maintain their own hardware infrastructure, so small businesses will be able to afford high-level communications just as large enterprises could have done with home-grown IT departments. The hosted UC model is being promoted as a secure, reliable alternative to on-premise software and hardware that would have cost larger businesses a pretty penny and would have been inaccessible to smaller businesses had they tried to make it on their own.