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Quovim Supplies Universitas with Hosted Contact Center

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Quovim Supplies Universitas with Hosted Contact Center

December 11, 2015
By Casey Houser
Contributing Writer

Quovim is a company known for its contact center software and for its business consulting services. Its latest large contract will see Universitas, which specializes in the delivery of education savings plans, begin to use its hosted unified communications (UC) and contact center platform.

Universitas acts as a non-profit and handles more than $1 billion in assets for more than 360,000 subscribers. Therefore, its management of customer concerns must remain streamlined and its control of those assets steadfast. Use of the Quovim UC software will give it the ability to easily connect its agents with customers and also allow its administrative staff to communicate with one another in the same or disparate offices.

As a cloud-based product, it can scale with Universitas as the company’s assets grow. The Universitas director of IT operations, Pierre Girard, spoke about this point and the confidence he has in the professionalism of Quovim’s operation.

“The implementation of this completely scalable state-of-the-art multi-channel communications platform will certainly be an asset to our organization, giving us the means to deliver industry-leading customer service,” Girard said. “Working closely with Quovim C3 (News - Alert) allows us to focus on our core business, while knowing that our communications infrastructure is being managed by seasoned professionals.”

Likewise, Pierre Lemoine, the president and co-founder of Quovim, said he was excited to begin this relationship. He said that the extensive process of Quovim’s consulting has given it the necessary information to meet its client’s preferences for software functioning. Furthermore, this has give Quovim a reason to invest in Universitas’s continued success in the savings plan industry.

The Quovim software operates entirely in the cloud. It is based on the Interactive Intelligence (News - Alert) Customer Interaction Center and provides a number of communications channels so brands can speak to their customers in a manner that suits each individual. Universitas has existed since 1964, so it has seen a number of new IT products come and go. This latest venture could be the best yet in providing ease of connection between all its customers and all its employees.

Edited by Kyle Piscioniere

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