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Toshiba UCedge Adds XMPP Protocol Support

Communications as a Service (CaaS) Featured Article

Toshiba UCedge Adds XMPP Protocol Support

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January 18, 2016
By Rory Lidstone
Contributing Writer

Toshiba (News - Alert) America Information Systems, Inc., Telecommunication Systems Division recently rolled out an update for its popular UCedge unified communications (UC) app, introducing “an extensive feature enhancement.” The enhancement is support for the XMPP protocol, but the update also adds tighter integration with Toshiba’s IPedge and VIPedge applications.


XMPP protocol support enables users connected to different servers, whether deployed on site or in the cloud, to:

  • Whitelist each other to share contacts
  • View presence status information
  • Exchange instant messages
  • Call users via one touch

This includes external organizations that use Toshiba software, along with Skype for Business clients via XMPP gateway and other third-party systems that comply with XMPP standards.

UCedge is being promoted as redefining UC with enhanced visibility, collaboration and XMPP federation across Toshiba premise and cloud business telephone systems, as well as third-party solutions like Microsoft Skype for Business. (It should be noted that last April, Toshiba’s UCedge took home the 2015 Unified Communications (News - Alert) Product of the Year Award from TMC).

"UCedge gives users the power to communicate how, where and when they want—via smartphone, PC or tablet—and with whomever they want—via XMPP federation—by unifying their communications across platforms," said Brian Metherell (News - Alert), vice president and general manager of Toshiba America Information Systems, Inc., Telecommunication Systems Division.  "UCedge increases productivity for users in different locations and on diverse Toshiba and third-party platforms, including Microsoft Skype for Business."

UCedge is available for Android and Apple (News - Alert) mobile devices, as well as for computers running Windows or Mac OS X. It works with Toshiba’s VIPedge cloud and IPedge premise telephone systems, as well as Strata CIX systems with an IPedge Application Server.

In terms of VIPedge and IPedge integration with UCedge, this UCedge update adds new softphone for iPhone (News - Alert) and iPad with Cloud Sync functionality across platforms, multi-line support for softphones or pairing with desk phones that enables users to have multiple calls on the mobile devices at the same time, and support for fax mail messages.




Edited by Peter Bernstein

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