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Sitel, a provider of call center outsourcing solutions, revealed it has recently added 130 new positions at its customer care call center located in Lake City, Florida. The company stated that the new hires will provide inbound customer care support and services for a global satellite TV client.

It was just revealed that Australian call center outsourcing firm Stellar Global has plans in the near future to open a second facility in Quezon City this year. This expansion is an indication of growing interest of Australian companies in the Philippines' information technology (IT) and business process outsourcing (BPO) sectors, according to a recent article.

In order to offer cloud hosting, datacenter outsourcing, compliance SaaS solutions and storage services, Veritape 's CallGuard plug-and-play technology will be the essential part of ExoIS' updated PeepSafe portal.

In order to fill customer service positions in its Charlotte office, a New York-based call center services company has plans to hire around 100 agents within the next two months. The company, IQor, provides call center outsourcing employees to companies in various industries. Outsourcing customer service positions enables companies to maintain a strong brand image while spending less, a recent article from the Charlotte Observer stated.

Merced Systems, a provider of performance management solutions, announced it is showcasing its Service and Sales Performance Management solutions this week at the 12th Annual Call Center Week conference in Las Vegas, NV.

In today's slow-growth economy, one where firms are under relentless pressure by shareholders and owners to cut costs, but one where the customers rule and their needs must be met to be kept loyal to keep their revenues, call or contact centers need to find ways to boost productivity.