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The latest news from the Call Center Outsourcing Global Online Community. Sponsored by Sitel. Powered by TMCnet.


  Feature Articles


Call center outsourcing provider Sitel is looking to fill 140 seasonal and permanent positions within its customer care center in Albuquerque, New Mexico, to provide inbound customer care support for a top global online retailer.


inContact, a global provider of on-demand contact center software, announced that more than 300 customers, experts and partners attended the sixth annual inContact User Conference (ICUC). Participants at this informative event explored the powerful opportunities that cloud computing creates for contact centers, as well as inContact's ongoing leadership position in the call center outsourcing market. The 4-day event concluded after learning, networking and training took place that was designed to improve the overall call center outsourcing experience

While some may feel as though GPS devices and GPS apps on their phone have made the service outdated, OnStar is actually having a very good year. Being able to call someone when you are in a moment of need still seems to be something plenty of people want.

Call center outsourcing was once a phrase that incited animosity among those who believed the practice robbed skilled individuals of employment. In reality, however, call center outsourcing takes place throughout the world, creating viable opportunities for skilled and educated employees seeking to advance their careers within dynamic environments.

Call center outsourcing solutions provider CosmoCom has revealed that Sensee, a U.K.-based provider of home working strategies, has selected CosmoCom cloud-based call center solutions to power their outsourced and homeworking-on-demand services.

Contact centers are proving to be a bright spot in the otherwise dismal economy in Ireland. It appears, as well, that the contact center star will continue to shine even brighter for that country in the coming years.



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