Supply & implementation of software - service management toolset. [TendersInfo (India)]
(TendersInfo (India) Via Acquire Media NewsEdge) Contract notice: supply & implementation of software - service management toolset.
Sheffield Teaching Hospitals NHS Foundation Trust (STH) would like to procure a Service Management Toolset to be utilized within our Information Technology department. The awarded Contractor will not only supply the system, but will also implement and imbed the system within the Informatics Department in partnership with a Trust appointed Project Manager. The Trust will also require the Contractor to provide System Support for the duration of the contract.
STH Information Technology Department currently supports 15,500 staff within the Trust via a Service Desk to ensure that users receive appropriate help in a timely manner. The Trusts Service Desk handles both incidents and service requests from users. As part of ensuring an optimum service level we are looking to acquire a toolset which fits our requirements and supports service improvements. Processes are currently being re-designed to adapt to the changing requirements of the Trust and NHS service provision within Sheffield to dev
Time limit for receipt of tenders or requests to participate: 10.12.2012 - 17:00
Language(s) in which tenders or requests to participate may be drawn up:
Tender documents : T13193529.html
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