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Call Center Outsourcing: ECSI in Pact with inContact to Support Call Centers

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December 02, 2011

Call Center Outsourcing: ECSI in Pact with inContact to Support Call Centers

By Rajani Baburajan, TMCnet Contributor

inContact, a provider of cloud-based call center outsourcing and contact center agent optimization tools ha revealed that ECSI, a provider of education industry solutions has selected the inContact call routing solution to power its customer service and client support contact centers.

ECSI provides higher education and post-graduate solutions including loan servicing, accounts receivable recovery, payment plans, business outsourcing, default management and financial services. The company has a strong focus on the customer experience and was recently looking for a technology that improves call handling and first call resolution, while streamlining the experience for the client and their customers.

"The move to inContact will allow us to optimize our Customer Care Operations, which will result in an enhanced customer service experience," said Dan Frazier, chief operating officer for ECSI, in a statement. “In addition, with the platform being a cloud offering, our ability to expand quickly and meet the needs of our clients and their customers will greatly improve.”

Colleges and universities are highly focused on adding education-savvy solution partners to assist with their call campaigns. With over 39 years of higher education experience, ECSI serves as the ideal call center outsourcing technology partner to assist with their objectives. With the flexibility of the inContact platform, ECSI can easily manage these campaigns to fit the unique needs of each of organization.

“The inContact platform enables so much flexibility; it’s fantastic to see how our customers can leverage the power of the platform to find new pathways to profit,” said Paul Jarman, inContact CEO. “We’re excited to work with ECSI and to help them enhance the service they provide to their clients, students and customers.”

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Jamie Epstein

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