The call center outsourcing industry in the Philippines has demonstrated robust growth despite hostile anti-outsourcing policies currently in the hands of government officials.
Recently, NTT Communications, a Japanese communications provider, revealed its decision to take over a controlling stake in the holding firm behind Diversified Technology (News - Alert) Solutions International (DTSI) Group, a major call center outsourcing firm in the country.
Under the terms of the capital tie-up agreement, NTT Communications will acquire a 50.1 percent stake in Freedom Resources Holdings Corp., the holding company of the DTSI Group.
The acquisition is expected to help NTT Communications (News - Alert) fortify their call center capabilities in the country.
“Through the tie-up, NTT Communications expects to strengthen its contact center capabilities in the Philippines by creating operational synergies with DTSI Group, including by leveraging their respective customer bases,” an official statement from the company said.
DTSI Group has an extremely strong track record in building systems and providing services for IT-BPO operators. In fact, the call center outsourcing company accounts for 60 percent of all seats in contact centers that are currently operating in the Philippines.
Further, Anthem, a DTSI Group company, forecasts high growth for its business of building and leasing contact center platforms to companies looking to start up IT-BPO businesses in the Philippines.
NTT Communications already has a 5.85 percent direct stake in Philippine Long Distance Telephone Co. (News - Alert) (PLDT) or 63.17 million shares, as per the data from the Philippine Stock Exchange. NTT DoCoMo, its mobile affiliate, directly controls 10.55 percent or 113.98 million listed shares of PLDT (News - Alert).
BPO sales revenues in the Philippines have increased by 24 percent to $11 billion in 2011.
Moreover, a recent TMCnet report reveals that the Philippines overtook India last year as the world's call center outsourcing capital. About 600,000 call center workers report to call centers each day, many of them on night shifts. One of the factors that have contributed to the success of the call center outsourcing industry is IP telephony.