Northstar Financial Services Ltd., a Bermuda-based insurance company, recently has extended its agreement with CSC (News - Alert), a global information technology (IT) services company, for an additional five years. This partnership enables the company to leverage CSC's business process outsourcing (BPO) services including call center outsourcing in order to launch new products and reinforce superior customer service.
As part of the agrreement, CSC will continue to provide a customized BPO offering including full back-office services and technical support, such as end-to-end policy administration, a bilingual English-Spanish customer call center, new business and payment processing, and commission handling for Northstar's distribution partners and their investment advisors.
"Our outsourcing relationship with CSC has enabled Northstar to cost-effectively modernize our operations, strengthening our ability to introduce new products quickly and enhance our existing variable and fixed product offerings," said Gary M. Dombowsky, president, Northstar Financial Services Ltd, in a statement.
"With this contract extension, we will continue to benefit from CSC's industry expertise, advanced technology and flexible service offerings," Dombowsky added.
Michael W. Risley, president of CSC's life insurance and annuity division said that CSC values its ongoing client relationships and offers a suite of services that can scale to deliver long-term cost performance and help them manage growth.
"With more than 30 years of experience in the insurance industry, CSC understands the technology needs of carriers of all sizes and continuously incorporates process innovation into its customizable BPO offering to provide a robust product environment and measurable efficiencies," according to Risley.
CSC powers robust insurance business process services, offering standardized and virtual business process as a Service, traditional customized and dedicated BPO, as well as scalable staff augmentation.
With these newly available options, CSC's domestic, regional and global clients now have the flexibility to move seamlessly from model to model as their business needs change over time. In addition, clients can use streamlined processes, services and systems; accelerate market entry; see a large amount of cost savings; and improve customer satisfaction.
Edited by Jamie Epstein