TMCnews Featured Article

Aegis, a global call center outsourcing provider, has recently expanded its footprint abroad by opening a new call center in the historical city of Lima, Peru.

This is Aegis' second facility that is located within the region as it acquired Actionline de Argentina back in October of 2010, which boasts 5,000+ employees and five sites spread out in different Argentine cities.

In a press release, Aparup Sengupta, managing director and global CEO, Aegis said, "We chose to grow in Peru for its ease of doing business, skilled labor market and economic and political stability. We are happy to become part of the community here and hope to offer the best customer experience to our clients."

The new site is equipped with top-of-the-line technology and has three floors which include call center floors with over 300 positions, meeting, training and recruitment rooms and sections for administrative employees as well as break rooms.

Headquartered in Mumbai, India, the call center outsourcing company plans to hire over 800 employees in the first stages and has plans to employ around 2,000 by the second year.

Sandip Sen, president of the Global Customer Life-cycle Management Business, Aegis added, "This is a great opportunity for us as we expand our presence in Latin America. We aim to further improve our position within Peru, create new work opportunities here and offer the best customer service experience to our clients."

 "We are very happy we were able to enter Peru, which adds a new flag to the global Aegis Map. From here we will be offering our services to the internal Peru market, and also to the off shore markets," Fernando Padrón, country head of Aegis Peru concluded.