U.S. lawmakers are in strong opposition of call center outsourcing and jus recently the NJ Senate has joined hands with some other states in our nation that are continuing to ask why call center technology can't remain on U.S. soil.
"It's ridiculous, with the level of sophistication that exists in call center software today, to think that U.S. lawmakers cannot see that technology connects the world”, said Steve Bederman (News - Alert), CEO of the Call Center Corporation, in a statement.
Bederman is a well known leader in software and technology industries in North America and globally, having held CEO positions in multiple spaces including call center software and computer and network security at companies including Vocalcom North America, TouchStar (News - Alert), E-Fense Corporation and Vigilance Corporation.
He added that virtual call centers, cloud hosting, and predictive dialers of today all ensure that call center operations create opportunities for everyone, everywhere. And that the Call Center Corporation, for instance, offers a number of call center software choices, knowing that one size doesn't fit all companies.
"Because companies like ours offer choices in call center software, organizations such as Verizon (News - Alert), which sits at the center of the reason for the proposed NJ law, can use software solutions that are so highly intelligent that the operation becomes profitable. Everyone therefore benefits, including America, where these organizations pay their taxes," he commented.
In conclusion Bederman stated, "Call center outsourcing doesn't have to be viewed as a negative because what it accomplishes in the end is the opportunity for America to share, develop, provide, and ultimately grow as a result."
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