InSO, a provider of call center outsourcing solutions, has just inked an agreement with Urbanspoon for restaurant verification and prequalification for leads and data mining.
The contract between the two companies will facilitate a telephone campaign that contacts restaurants that are listed in the U.S., Canada, Australia and in the U.K. to find out if they are actively in business or not.Through this test pilot, Urbanspoon will also facilitate the quality of call center services that InSO has provided for more than a decade in efforts to verify new restaurants that will be offered the ability to sign up and be listed in Urbanspoon’s worldwide directory.
The project will use InSO’s established international call center outsourcing services to prequalify restaurants around the world to be able to offer them the ability to be added to Urbanspoon’s growing international directory of food service and hospitality entities.
“When we began talks with Urbanspoon, we knew that a company of their size was considering numerous proposals from various and reputable vendors like us,” said Srii Srinivasan, marketing manager for InSO International Call Center, in a statement.
“After meticulously verifying our credentials and background, our proven track record with more than 250 campaigns, our state-of-the-art facilities, and our innate ability to deliver the results that a project of this international scope requires, we are pleased to announce that we have been awarded this contract as a test pilot program with Urbanspoon,” Srinivasan added.
InSO offers services including call center support services, contact centers, business process and call center outsourcing (BPO), direct response call centers, technical support – including Web, chat and email support – and a variety of other call center services.
Call center outsourcing is like a recipe that requires the right amount of specific ingredients to be mixed together in order to run efficiently. Without all of these things combined, a call center outsourcing operation will likely fail.
A recent article from TMCnet analyzes the elements that are needed for performance to be improved within outsourcing. To read the report, click here.
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