Sitel, a provider of call center outsourcing solutions, revealed that it is currently in the process of hiring executives for its new customer care center located in Ocala, Fla. The new site will support a global telecommunications company and will be located at 1417 N. Magnolia Drive.
Open positions that are available range from customer service representatives to call center supervisors to operations reporting analysts.
With the first training classes scheduled to begin on August 6th for these new hires, Sitel has partnered with Workforce Connection and the College of Central Florida.
Boasting over 26 years of experience in call center outsourcing, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor's annual Black Book of Outsourcing survey.
The company employs 57,000 employees and provides clients with predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency.
The call center outsourcing olutions span 120+ domestic, nearshore, and offshore centers in 25 countries across North America, South America, Europe, Africa, and Asia Pacific.
"We are hiring our first wave of Customer Service Representatives as we grow to our ultimate goal of 500 agents,” said John Miller, site director for the new call center in Ocala, in a statement.
“We are pleased to be able to hire a significant number of new employees and in turn do our part to strengthen the economy in the greater Ocala, Fla. Area," he added.
Recently, Sitel expanded its footprint in the Philippines by opening a new call center in Eton, Manila. The new location is Sitel’s ninth customer care center in the Philippines, located at the crossroads of a major transportation hub in Pasig City.
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Edited by Jamie Epstein