Feature Articles

A recent case study from OpenSpan tells of a national US provider of wireless voice, messaging, and data services, with over 30,000 employees, whose customer care environment was a mix of Windows and Web applications, some hosted on users' desktops, and others streamed to desktops via Citrix.

Transera Communications has launched its award-winning Scorecard Routing software that uses an innovative approach to call routing and offers significant revenue-enhancing potential for sales call centers.

Call center intraday workforce optimization provider WorkFlex Solutions has introduced a powerful SaaS product for call center operators.

avocis (formerly PREMIUMcommunications Group), one of the three largest customer service providers in Germany, Austria and Switzerland, has selected Altitude uCI suite to be deployed as the standard customer interaction management solution in all avocis subsidiaries.

A recent survey shows that businesses are still concerned about running their apps in the cloud, with many expressing frustration over performance issues. Commissioned by Compuware and conducted by Vanson Bourne, the survey targeted 677 businesses in North America and Europe to gauge their current and future adoption of cloud-based apps.

PureSafety, a provider of software and information solutions for workforce health and safety, has recruited software industry veterans Ben Scott and Brett Williams.

Frost & Sullivan has named Aspect as the Global Market Share Leader for the outbound dialer systems market based on product revenue in 2009. The global outbound dialer systems market is valued by the research firm at $250 million and Frost attributes 22.3 percent of this revenue to Aspect.

LiveOps, a company that offers innovative solutions aimed at solving technology and workforce needs for today's businesses, has teamed up with Newark, N.J. Mayor Cory Booker to generate innovative work opportunities for citizens in the greater Newark region.