QAI, a global workforce development and consulting organization, plans to launch the TCCS Certified BPO Operations Manager and the Certified BPO Workforce Managers workshops in the public domain.
Earlier this year, Tennessee-based The Call Centre School (TCCS), a company dedicated to the professional development of individuals in the call center industry, partnered with QAI, which has successfully conducted multiple in-house programs in India’s prominent BPOs.
Company officials said that the programs are designed to equip operations managers and workforce managers with the required tools and skills to successfully run a contact center operation.
Navyug Mohnot, CEO at QAI, Said, that the company is partnering with TCCS in developing resourceful and comprehensive new programs or adapting existing courseware to fit organizational needs.
“Seeing the overwhelming response over the last few months, we are now extending these programs and courses to supervisory level personnel in public mode which will enable them to run the operations of contact centers in a more efficient and effective manner,” Mohnot said.
In addition to BPO industry, the trainings and certifications are expected to improve the capabilities and expertise of a wide range of industries, including banking, finance, telecom and insurance as well as contact centers and customer centers.
“Customized learning approach” is the main distinguishing factor that differentiates QAI’s service from its competitors. Company officials said that they empower professionals with resources that are required to resolve complex operational and business related problems. Thanks to this, companies have reported cost savings, reductions in cycle time, improved productivity, as well as increased customer satisfaction, and workforce optimization.
Earlier in April, QAI became the Registered Education Provider (REP) of the internationally recognized body, the Scrum Alliance. As Scrum Alliance’s REP, QAI offers a variety of courses, designed to foster the skills needed to succeed and improve at Scrum and other Agile (News - Alert)-related methodologies.Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.
Edited by Tammy Wolf