TeamSupport.com, a trend-setting provider of SaaS (News
- Alert)-based customer service and help desk tools, has announced integration with Batchbook, a powerful social CRM system from BatchBlue Software.
"Customer Support & Bug Tracking solutions rarely communicate efficiently with CRM systems, so keeping their separate customer databases synchronized is often a tedious and error-prone manual process," said Robert C. Johnson, CEO of TeamSupport, in a statement.
"We make it easy to connect the data points by automatically importing key fields for any Batchbook record flagged as a 'Customer.’ TeamSupport then monitors the CRM for any changes to those contacts and instantly updates itself.”
Johnson said that TeamSupport can also place ticket data directly into a Batchbook customer record in the form of a note, complete with an active URL link back to the support ticket.
Used by customer support and corporate help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions.
TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.
"We are very excited to see this new integration with TeamSupport," said Pamela O'Hara, CEO of Batchbook.
O'Hara said that the company’s customers can now see what's happening on both the sales and support sides of their business in one place, plus get a much better look at their entire customer relationship.
“We are happy to work with another Small Business Web member to align our products and make life even simpler for our shared customers," O’Hara said.
Last October, BatchBlue Software had announced the release of the Batchbook iPhone (News - Alert) application which provides mobile access to features such as Batchbook's Contacts, To-Dos, and Deals among other functionality.
This free application, available on the App Store, allows small businesses, entrepreneurs and those in growing organizations to keep track of their professional, personal and social networking contacts and share them with the rest of their team anywhere they use their mobile phone.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by John Lahtinen