Norwalk, CT (September 2, 2011) — TMC, a global, integrated media company, today announced the winners of the 2011 TMC (News - Alert) Labs Innovation Awards presented by Customer Interaction Solutions magazine. Launched in 1982, Customer Interaction Solutions is the leading magazine covering CRM, Call Centers and Teleservices.
The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those demonstrating raw innovation, uniqueness and representing a significant contribution to the industry.
"New companies, new products and new services in the CRM and call center industry are being created all the time. The TMC Labs Innovation Award distinguishes the companies that make significant contributions in the advancement of the CRM and contact/call center industry," said Rich Tehrani, CEO, TMC. “We’re proud to reward sixteen outstanding accomplishments with a TMC Labs Innovation Award this year.”
“The following companies deserve this great honor for creating innovative solutions. I look forward to seeing other innovative solutions from these companies as they continue to contribute to the future of the CRM and call center marketplace.” added Tom Keating, CTO and TMC Labs Editorial Director.
The 2011 TMC Labs Innovation Award winners are listed below and will be published in the September and October 2011 issues of Customer Interaction Solutionsmagazine.
2011 Customer Interaction Solutions TMC Labs Innovation Award Winners
Company
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Product
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Amdocs
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Amdocs (News - Alert) Smart Agent Desktop
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CDC Software
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CDC Pivotal CRM
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Coupa Software
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Coupa Cloud Spend Management
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DRISHTI-SOFT SOLUTIONS PVT LTD
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AMEYO
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Enkata
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Enkata's Customer Journey Cloud
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Esna Technologies
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Office LinX version 8
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ethosIQ, LLC.
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Customer Engagement Platform
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Five9
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Five9 (News - Alert) Virtual Call Center Release 8 Including Workforce Optimization
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FrontRange Solutions
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FrontRange Customer Service Management
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Knoa Software
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Knoa Virtual/Cloud Experience Manager (VCEM)
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LiveOps
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LiveOps Screen Recording
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Medallia
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Medallia Text Analytics
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Siemens Enterprise Communications
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OpenScape Contact Center Campaign Director Solution
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Toshiba America Information Systems, Telecom Systems Div.
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Call Manager for IPedge
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Upstream Works Software Ltd.
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Business Interaction Manager
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Vivisimo
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Vivisimo CXO Suite
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About Customer Interaction Solutions Magazine
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, InfoTECH Spotlight and Next Gen Mobility, premiering in September 2011, magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.
TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO (News - Alert) West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List. TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVxTMC Events for a complete listing and further information.; Digium|Asterisk (News - Alert) World; StartupCamp; MSPAlliance, MSPWorld and more! Visit
For more information about TMC, visit www.tmcnet.com.
TMC Contact
Jan Pierret
Marketing Manager
203-852-6800 ext. 228
[email protected]
Edited by Rich Steeves