Enghouse (News - Alert) Interactive, a provider of interaction management solutions, announced that four of its products in its full spectrum portfolio have won TMC’s (News - Alert) Customer Interaction Solutions magazine’s 2011 Product of the Year Awards. The TMC award recognizes Enghouse Interactive’s expertise in the areas of premises- and cloud-based contact center, call recording and unified communications and collaboration solutions.
The award winning products include CosmoCall Universe, Syntellect (News - Alert) Customer Interaction Management (CIM), CallRex Quality Management Suite and Intuition Enterprise. According to the judges, all these customer interaction management products have demonstrated excellence as well as provided ROI for the companies that have used them.
CosmoCall Universe is a cloud-based contact center platform, designed to unite all customer contact locations, functions, and personnel – including outsourcers and home agents – on a single unified, multi-channel customer communications platform.
Syntellect Customer Interaction Management (CIM) is a fully featured premise-based contact center solution with an advanced management engine that enables organizations to fully control a universal queue of customer interactions of all types, including telephone and Interactive Voice Response (IVR), voice mail, email, web chat, web transactions, fax and agent tasks.
CallRex Quality Management Suite is a quality monitoring and quality management suite that combines CallRex Call Recording, CallRex Computer Recording, and CallRex Agent Evaluation. The solution provides affordable VoIP recording and monitoring software to small- and medium- sized businesses.
Combining advanced communications technologies into a robust, integrated interaction platform, Intuition Enterprise helps centralize and streamline communication to improve productivity and responsiveness to customers.
Enghouse Interactive claims to develop the world's most comprehensive portfolio of interaction management solutions, spanning structured, unstructured and self-service interactions. The company specializes in communications software and services that are designed to enhance customer service, increase efficiency and improve person to person communications across the enterprise.
“Enghouse Interactive is in the business of producing a full range of software solutions that help our customers (and their customers) optimize the value of their customer interactions across the gamut of structured, unstructured and self-service interactions. Our customers and channel partners recognize the value of what we have to offer, and we’re happy that TMC has recognized a number of our products as well,” Enghouse Interactive CTO, Alex Black (News - Alert) explained in a press release.
“We selected Enghouse Interactive products to receive 2011 Product of the Year Awards for their achievement in advancing CRM, contact center and call center technologies. Their range of customer interaction management products have demonstrated excellence as well as provided ROI for the companies that use them,” TMC CEO Rich Tehrani (News - Alert), commented in a statement.
Last month Enghouse Interactive announced the launch of its CallRex Workforce Management solution, designed specifically to address the needs of small to midsized businesses. A ground-up product build, CallRex Workforce Management software is labeled as a 4.0 version to match the complementing products in the CallRex Quality Management Suite, company officials said.Madhubanti Rudra is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Jennifer Russell