Call centers can help companies rake in a lot of revenue, but government entities also have a great need for call centers, especially when their citizens have endured some kind of disaster or another – such as the recent Hurricane Sandy, which is still posing dramatic effects to those seriously affected.
The National Association of Insurance Commissioners (NAIC) is one organization that understands the importance of these call centers, as it recently revealed it had set up its own consumer call center tasked with dealing the direct aftermath of the destruction that was wrought by Sandy.
There have been a ton of different approaches to dealing with Sandy, as well as the path of destruction she caused thanks to massive flooding and high winds that ripped across the Eastern Seaboard. The NAIC call center will initially work to support the New Jersey Department of Banking and Insurance, trying to take the load off of that organization as they field a huge amount of calls. The call center employees will work directly with the public, answer questions and help solve problems as best they can. Data such as claim information will be collected and then shunted to the New Jersey Department.
"State insurance regulators from across the country are united to provide assistance to our colleagues in New Jersey and other states that may need assistance or support services during this disaster recovery," explained Kevin M. McCarty, NAIC president and Florida Insurance commissioner. "This call center will effectively allow us to centralize and maximize our ability to promptly assist consumers during this difficult time. Our successful coordinated efforts following Hurricane Katrina demonstrated our readiness for recovery and we are confident our response systems are in place to act appropriately."
This particular center will be staffed by individuals across Iowa, Kansas, Missouri and Nebraska. The operation is expected to last several months and will be operational Monday through Friday from 8am to 5pm.
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Edited by Allison Boccamazzo