Today, many companies must deal with the challenges of high operational costs and increasing the productivity of every aspect of their business. Finding ways to minimize the cost of operations without sacrificing the quality of their offered goods and services is a priority for them.
In order to maintain their relevance in the market and to maintain market shares, a lot of companies opt for business process outsourcing. Many areas of business that are not contributing to the bottom line, but still require a lot of time and attention, should be considered for business process outsourcing (BPO), the process of hiring workers from another company to do specialized jobs on your behalf.
DealNet Capital Corp. has launched its contact center support to a United States-based energy retailer by its BPO subsidiary, OC Communications Group Inc. (OCCGI). This follows the signing of a three-year contract that was announced December 2012. Since the signing, OCCGI has been working closely with the client to bring its new product line and services to the market.
Today, DealNet is a merchant banking company that has a flexible investment mandate with a focus on recurring revenue businesses. The company has strategically focused its investments toward the thriving North American BPO market as well as the Consumer Financing Market by leveraging its recently acquired BPO division.
"With the end-to-end scope of our services and significant best practices we bring to the engagement, we look forward to building a long term relationship underpinned by month over month energy customer growth,” said Mike Hilmer, CEO of DealNet Capital Corp. and OCCGI, in a statement.
For more than eight years, OCCGI has been serving the needs of U.S. utility industry for managing multiple programs in the competitive space. Its BPO subsidiary has established credibility in the utility industry through its expertise in the pre-paid and post-paid energy sectors. With this new launch, OCCGI provides all customer service aspects for the client including sales, customer retention and back-end office support out of OCCGI's Toronto facility.
Hilmer continued, "This launch is a demonstration of the rich depth OCCGI has within key market verticals. More and more customers are comfortable with OCCGI providing full end-to-end vertical market management, allowing our clients to focus on marketing their services rather than operating their front and back offices."
Moving forward, DealNet continues to look for acquisition opportunities in these key markets in order to continue to drive competitive advantages and growth.
Edited by Rachel Ramsey