Aspect (News - Alert) Software recently announced that it has entered into a reseller agreement with Neptune Consultancy. Through this contract Aspect Software will effectively supplement its ongoing efforts to expand its Northern European channel network. Neptune Consultancy will now distribute the complete Aspect technology portfolio, and deliver full servicing and technical support to contact center customers within the UK. The new service offerings fully integrate with the Lync, Microsoft’s (News - Alert) unified communications (UC) platform that Neptune specializes in.
In a statement, Andy Heath, Managing Director of Neptune, said, “With 40 years’ experience in telecoms and contact center engineering, Neptune works across a number of vertical sectors designing and implementing IP telephony systems, routing and switching for business telecommunications, but in the last six years we have seen a significant increase in business with contact center customers. Since we specialize in Microsoft Lync projects, we feel that the Aspect relationship will solidify the breadth and depth of services and products we can offer contact centers. There is also a feeling of Aspect being fully ‘behind’ Neptune in our own business goals, and I expect the relationship to grow opportunities very quickly.”
The partnership between Aspect and Neptune has already helped in roping in is two new projects. The recent acquisition of Voxeo (News - Alert) by Aspect will also help the consultancy in further delivering new opportunities for providing the software and applications over a hosted basis in the coming 12 months.
Andy Heath said, “There is a definite buoyancy and optimism in the contact center market when it comes to investing in technology to improve customer service, particularly in expanding capabilities around multi-channel contact and the need to make significant improvements in workforce productivity. We are now able to address this demand and demonstrate every business function can actually be streamlined via an efficient contact center.”
The fully-integrated solution from Aspect features three of the most important elements in modern contact center management: customer interaction management, workforce optimization, and back-office. The company at present helps some of the most demanding contact centers across the globe to quickly and easily align their people, processes and touch points in a way which optimizes customer experiences.
Edited by Ryan Sartor