Mitchell recently announced a multi-year partnership agreement with leading automotive and property insurance provider, Imperial Fire & Casualty. Under the terms of the agreement, Imperial Fire & Casualty will deploy the Mitchell WorkCenter collision claims management software. The Mitchell WorkCenter offering has been designed as an open, modular and complete physical damage claims settlement solution.
In a release, Duane Heady, COO of Imperial, said, "Imperial's strong relationship with Mitchell, and the technology's superior performance, made our decision to select WorkCenter for physical damage claims management an easy choice. In addition to Mitchell's strong product portfolio, its culture of driving customer satisfaction, streamlining processes and fostering strong relationships aligned perfectly with ours. The increased automation, insight and efficiency Mitchell provides will be critical as we continue to grow our business leading into 2014."
Imperial already has an existing partnership with the Auto Casualty Solutions (ACS (News - Alert)) division of Mitchell; now with the signing of the new multi-year agreement, Imperial will be able to use Mitchell's data coverage for both physical and casualty claims which will help it expand and enhance its claims process.
Alex Sun, CEO at Mitchell, said, "Today's insurance market demands a broad view of the overall claims process, with data coverage and analysis now a pivotal resource for all insurers to maximize business value. Imperial's selection of Mitchell for both its auto casualty and collision claims management needs is a testament to Mitchell's ability to provide carriers with the tools needed to make better-informed decisions on all aspects of their claims experience."
Imperial was looking for a comprehensive and highly scalable claims management solution which could support its extensive growth both in the present and in the future. Currently, the company's auto casualty claims requirements are supported by the Decision Point and ClaimIQ medical bill review, workflow solutions, and liability assessment solutions from Mitchell. Imperial deployed the Mitchell casualty suite to enhance its claims process and also to ensure accurate outcomes.
Mitchell's Decision Point and ClaimIQ's solutions have delivered impressive performance results and have offered Imperial with measurable business value. This prompted Imperial to select Mitchell's WorkCenter software to support and drive its physical damage claims processes. By implementing Mitchell's solutions to address both its auto physical damage and casualty needs, Imperial no longer is strapped with costs of employing multiple vendors which in turn has allowed it to lower its and total cost of ownership.
Edited by Ryan Sartor