DriveSavers Data Recovery (News - Alert) recently announced that the American Ratings Corporation has given them a Diamond Certification award. The company received the award based on the high quality of customer service it provides to its clients. DriveSavers Data Recovery is a leading provider of data recovery solutions. The company specializes in delivering solutions which are fast, highly reliable and certified across the industry.
In a release, Director of Business Development Scott Moyer said, “People are often stressed when they call us because they've lost critical information. Our customer service philosophy is so important; we take as much time as necessary to explain our capabilities, our process and the available service options. Then, we stay in constant contact throughout the recovery process to make it as simple and easy as possible for them.”
Image via drivesaversdatarecovery.com
A recent telephone survey in which a hundred DriveSavers Data Recovery customers were surveyed found that the company had earned an overall satisfaction rating of 94 percent. The survey also found that the overall loyalty rating for the company was an impressive 95 percent.
The survey, which was carried out by the American Ratings Corporation, asked customers a series of questions with respect to their level of satisfaction with the service they received from DriveSavers. Respondents were also asked if they would be willing to use the company again and to detail their experience with the company.
Tina H, a surveyed customer, said that DriveSavers did excellent work. The company was honest in its customer interactions. She explained that although she had no hope for recovering her hard drive, however, when she sent it over, the company recovered everything. She said she would use the company again if required and also said that not only did they deliver quick service, but also stayed in touch.
Cathy G, another surveyed customer, said that DriveSavers was the best in the business. She added that the company can retrieve data that other companies cannot retrieve. She said the company was excellent across the board.
To be able to win this award, companies need a customer satisfaction rating of 90 or more on a 100-point scale. Now with the Diamond Certification status customers will be provided another reason to trust DriveSavers for any data recovery work or for their eDiscovery needs.
Edited by Cassandra Tucker