HGS UK, a company that provides customer relationship and business process management solutions, recently announced that Smart Training, one of UK’s largest specialist training providers, has awarded the company’s Retention and Loyalty Centre of Excellence in Preston, Lancashire, the title of ‘‘Smart Training and Recruitment Employer of 2013 for the North West region.”
The HGS UK centre recently completed ‘contact centre apprenticeship scheme’, an industry recognised qualification run by Smart Training, for a number of its staff members. The year-long program allowed the contact centre employees to work closely with a dedicated Smart Trainer.
“HGS has set the bar for organisational commitment to employee development in the North West region,” said Dean Moorhouse, the quality assurance manager at Smart Training. “Through various career development programmes they have demonstrated utmost dedication to investing in the future of their staff. Through such initiatives they are also meeting the UK government targets for up-skilling the workforce. There are excellent on-site facilities for employees who wish to progress their career in the outsourcing industry in addition to unwavering support for all training staff. By doing all this, you are creating a life-long culture of learning, development and progression with the organisation.”
HGS UK operates from three contact centers in the UK and four on the European continent. It handles in excess of 50,000 customer interactions a day across multiple channels and in 14 languages. Its clients include some of the UK’s most reputable brands including Unilever, TalkTalk, Virgin, the Department of Innovation & Skills and the Department of Energy & Climate Change
The officials from HGS UK said that company has experienced tremendous growth under the leadership of Matthew Vallance, who recently joined as the new Chief Executive Officer for Europe. Vallance is responsible for building on the existing platform, developing a strategy to drive HGS’ growth and enhancing the scope of the company’s services.
Edited by Ryan Sartor