After working together building large call centers, the founders of Bolder Thinking had a vision; they wanted to reduce the complexity associated with operating call centers by offering a solution with a level of dynamic scalability that preserves the customer experience even in high demand periods, while still delivering far better value than many other solutions.
The cloud hosting company has three key hallmarks it lives by including:
1.Reduced Complexity: Bolder Thinking's call center suite offers a robust solution that is easy to operate. In other words, it won’t take a crew of “nerds or geeks” to manage or operate you’re call center, company officials explained during Editor’s Day at ITEXPO (News - Alert) East 2014 today. Moreover, the company has a single vendor approach so there’s no need to manage competing vendor interests.
2.Dynamic Scalability: The solution scales instantly based on business requirements, meaning there’s no planning involved. For example, during the peak of the holiday season you can easily take agents on and off. Moreover, you can simply add agents, queues, interfaces as needed. No need to take system off-line in order to make changes.
3.Better Value: The beauty of Bolder Thinking’s solution is that you only pay for what you use and eliminate the need for pricey hardware, software, and maintenance expenses.
“What our customers like is that it’s not hard. We make their lives simple and deliver all the reliability they need that you usually have to pay for. We solve their problems for them,” Steve Jackson, Vice President of Sales at Bolder Thinking, told TMCnet at Editors Day at ITEXPO 2014. “Our solution can fit to give people an operational answer to a specific business problem with dynamic scalability, ease of use, and cost efficiency.”
This week at ITEXPO, Bolder Thinking’s Chief Technology Officer Alex George will be speaking at two sessions:
- “The Repurposing of Telecom: Killer tools for Acquiring, Growing & Retaining Customers,” taking place Wednesday, Jan. 29, which will examine real life scenarios where calls are treated like clicks, and where voice and video-based marketing automation is deployed to make closing business by phone faster, and more cost-efficient.
- “What WebRTC Means for Customer Service,” taking place Friday, Jan. 31 from 9 to 9:45 am, which will discuss the rise of WebRTC and its impact on the call center and the customer experience
In recent news, the company released its SOS solution, a simple widget that enables website visitors and social followers to "click to call." webRTC Connect reduces barriers and drives conversion and a premier user experience, without installing any costly software.
Don’t miss Bolder Thinking’s sessions and all of the other exciting sessions, exhibitors, and speakers at ITEXPO 2014.