With Accenture (News - Alert) Duck Creek Policy and Accenture Duck Creek Billing software, Millers Mutual Group, a commercial property and casualty (P&C) insurer, is hoping to modernize its operational transactions and also realize a simplified user experience which should lead to increased levels of customer service for agents and customers.
The software was installed as part of the Millers Mutual’s technology modernization initiative.
Larry Fortin, chief information officer at Millers Mutual Group, said, “Accenture’s software has already provided our agents with the ability to quickly and effectively communicate with both the company and customers, resulting in improved customer satisfaction. Incorporating Accenture Duck Creek Policy and Billing to our already successful platform is a key part of our long-term strategy of leveraging modern technology for overall process improvement.”
According to Accenture, the Accenture Duck Creek Policy software is available as a complete policy suite or as modular components and can be employed to streamline processes, improve operational efficiencies and control costs. It can be deployed for any kind of business and features easily customized user interfaces and workflow.
While the Accenture Duck Creek Billing software is built with a powerful and flexible rules-based plan configuration engine and features out-of-the-box rules for bill plans and invoices to reduce implementation costs, the rules engine supposedly delivers a core set of billing rules, which can be modified or added to, to fit a business’ billing requirements.
Using these Accenture software, Millers Mutual Group will be able to maximize operational efficiencies and improve customer services without altering its existing infrastructure.
Michael A. Jackowski, global managing director of Accenture Software for P&C Insurance, added, “Millers Mutual is taking a bold step forward with their technology modernization initiative by embarking on this system upgrade. Replacing an aging legacy rating engine is smart way for insurers to increase operational efficiencies and reduce costs. This is a terrific demonstration of how our software can be used for an incremental legacy replacement strategy that improves overall business results.”
Edited by Cassandra Tucker