Even with so much information available on the Internet, sometimes it becomes very difficult to find exactly the kind of senior housing or senior care that you have in mind for a loved one, or for that matter, yourself. And, it is at such times that a trustworthy adviser is needed and SeniorHomes.com fits the bill, as is evident from its recent accreditation.
SeniorHomes.com, an online resource for senior living, has earned a Gold Trusted Merchant accreditation for excellence in customer service from Feefo, a reputable online feedback source. The award is given to merchants that achieve 95 percent Feefo rating, and is based on genuine customer feedback.
“To achieve a 95 percent Feefo service rating, 95 percent of customers that left a Feefo rating must have ranked them as either ‘Excellent’ or ‘Good’ across a four point scale,” according to Feefo's Gold Trusted Merchant description.
An excellent customer experience is the top priority at SeniorHomes.com. Its website features expert-written articles, a free care advisor service and other helpful information.
Its committed staff and exceptional team of professional care advisors and account managers have together contributed to the image of the company. Its team of care advisors answer questions, help find local communities, and many times just listen to people and empathize with them. That's the hallmark of customer service.
“It’s great to be able to recognize our team for the tremendous effort they put forth every day. Every person we’re able to help through the process is a cause for us to celebrate,” said Chris Rodde, CEO of SeniorHomes.com.
Customers aren't easily satisfied, but the fact that they have given meritorious feedback about SeniorHomes.com suggests that they have been impressed immensely by the kind of service they have received from the online resource.
“We put a lot of effort into providing a truly comprehensive experience for anyone looking for information or help finding senior housing or senior care. Offering top-notch customer service is at the core of our company values,” explained Rodde.
Trust is built up over years of painstaking effort. It's not achieved overnight. Over five years, SeniorHomes.com has built this edifice of trust by treating people well and catering to their senior needs. It is stated that the company educates over three million people a year on options available for senior living and senior care – quite remarkable that.
Edited by Cassandra Tucker