Frost & Sullivan has announced that Cisco (News - Alert) was chosen as the recipient of the 2013 Global Frost & Sullivan Award for Customer Value Enhancement. The award is based on Frost & Sullivan's research which identified the Top 50 Game Changers in manufacturing hardware and software, who demonstrate outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development.
Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
Muthuraman Ramasamy, senior industry analyst, Frost & Sullivan (News - Alert) said, "Cisco supports multiple deployment models, including the cloud, on-premise, and various hybrids in between; the company works across enterprise protocols, including public switched telephone network (PSTN). Cisco also leads the way in developing platform-agnostic solutions to heavily support the bring-your-own-device (BYOD) trend."
Cisco offers integrated, vertically relevant solutions for business and operations networks; and leverages an excellent partner ecosystem, including partnerships with key automation and intelligence solution providers, to offer higher value.
Cisco predicts users' needs and secures their investments with the help of encryption, access control lists, virtual local area networks (LANs), role-based security, secure socket layer (SSL), and virtual private networks (VPNs).
"The convergence of these best-in-class technologies through partnerships is generating never-before-seen value for manufacturing customers through seamlessly connected and converged environments, driving higher returns and profits. As an integrated solution provider, Cisco leads the market in terms of the value customers derive from its deployments, and this is evident from the return on investment tools provided to customers before and during deployments,"Ramasamy said.
Cisco’s full featured product range includes, WebEx for online meetings; Jabber for messaging, voice, video, voice messaging, desktop sharing, and conferencing from anywhere on any device; and the Unified Contact Center allows customers to deploy collaboration solutions to customer care service lines and offers a host of associated features, including collecting information from customer communications. Also, Cisco’s TelePresence suite enables high-quality, high-definition, realistic, and lifelike video in any organization; making talent available on demand, irrespective of location, and saves phone and travel costs.
Edited by Stefania Viscusi