TeleVoice, a provider of customized telephony applications, has experienced a 36 percent increase in revenues during its 2013 fiscal year. This growth of business is contributed to Spotlight, a call processing solution that manages the day-to-day processing of telephone calls between their borrowers and assigned SPoCs(Single Point of Contact), enabling servicers and subservices to successfully meet the Consumer Financial Protection Bureau’s (CFPB) SPoC regulations which require servicers to make borrower contact once the 36th day delinquency deadline is exceeded.
Other factors include the sales of systems to new mortgage servicing clients and the decision of the company to expand its systems within its existing clients, and considerable growth in loan portfolio.
TeleVoice, based in Hong Kong, develops markets and supports innovative contact center products with applications ranging from departmental solutions to medium-sized contact centers, and offers comprehensive communication solutions for vertical markets including banking, financial investment, properties, credit control, shipping, publishing, paging, call centers, government, and Fortune 500 companies.
“TeleVoice’s continued success is attributable to the mortgage servicing industry’s need for customizable and effective technologies in order to achieve compliance and meet the influx of complex borrower inquiries,” said Barry Hays, co-founder and senior vice president of TeleVoice. “The CFPB’s mortgage servicing rules, specifically SPoC and loss mitigation guidelines, require servicers and subservices to rework processes and utilize the right technology to meet new deadlines and standards.”
TeleVoice’s vision to be a major provider / supplier of innovative CTI (News - Alert) solutions to meet both front- and back-office customer operations, the company regularly reviews talent, hardware and other resources as needed for technology development. At the heart of the company’s policies of channeling revenue back to R&D are developmental efforts to build and deliver a suite of fully-integrated CRM applications and solutions for back-office requirements.
Edited by Cassandra Tucker