Vidyo (News - Alert), a company in Personal Telepresence enabling natural, HD multi-point video conferences on tablets and smart phones, PCs, and Mac, has released a developer resource kit - the VidyoWorks Contact Center Reference Design.
This kit enables call center providers, enterprises, system integrators, and web developers to create Video Contact Center experiences with the help of customizable client and agent contact center Web apps which work with the VidyoWorks APIs.
The VidyoWorks Contact Center Reference Design discusses critical contact center capabilities such as queuing logic, and the ability to deliver context sensitive content to consumers on hold, collect and present consumer data for agent review, add subject matter experts or supervisors to a consumer interaction in real-time, support for scheduled and ad hoc consumer encounters, locally controllable video communication (up to HD) inside the browser, and much more.
The company will display its new VidyoWorks Contact Center Reference Design this week at Enterprise Connect (News - Alert), Booth #619. In addition, Vidyo will feature a demonstration of true 4K video with UHD content rendering in native resolution with multiple participants in full HD over its existing infrastructure.
Contact centers developed using this reference design are able to leverage Vidyo’s industry-leading VidyoRouter infrastructure for unmatched scalability and the highest quality experiences available in the market over the public Internet and via consumer device.
“Demand for video-enabled Contract Centers being driven by enterprises that are looking to provide high touch, cost effective, personal interactions as a blended part of their business processes,” said in a statement, Ofer Shapiro (News - Alert), co-founder and CEO of Vidyo. “With the VidyoWorks Contact Center Reference Design, developers can focus on the user Interance of their Web app or other differentiators while Vidyo’s infrastructure provides amazing video, voice and content communication and collaboration experiences that dynamically adapt to the capabilities of consumer devices and networks.”
Edited by Cassandra Tucker